Parental Consent and Guide for Serenity AI

Last Updated: January 24, 2026 Version: 1.0

Parental Consent and Guide for Serenity AI

Last Updated: January 24, 2026 Version: 1.0

Dear Parent or Guardian,

Thank you for taking the time to review this guide. Your child has requested to use Serenity AI, an artificial intelligence-powered wellness and emotional support application designed to help users develop healthy coping strategies and emotional well-being.

This guide explains what Serenity AI is, how it works, what data we collect, and your responsibilities as a parent or guardian.

What Is Serenity AI?

Serenity AI is a mobile application (iOS and Android) that provides:

✅ AI-powered conversational support for emotional well-being and mental health wellness

✅ Evidence-based techniques inspired by Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and mindfulness practices

✅ Wellness exercises including breathing techniques, guided journaling, and relaxation practices

✅ Daily mood tracking to help users understand their emotional patterns

✅ Voice sessions with AI for more natural, conversational support

✅ Crisis resources with information for emergency mental health support

What Serenity AI Is NOT

IMPORTANT: Serenity AI is NOT:

❌ A medical device or medical service
❌ Therapy, counseling, or psychiatric treatment
❌ A substitute for professional mental health care
❌ Designed to diagnose or treat medical or mental health conditions
❌ A crisis intervention service or emergency response system

Serenity AI is a wellness tool.

For our complete Medical Disclaimer, please see: Medical Disclaimer

Age Requirements

Minimum Age: 13 Years Old

Serenity AI is intended for users aged 13 and older.

Children under 13 are NOT permitted to use the app, in compliance with the Children's Online Privacy Protection Act (COPPA).

Parental Consent Required for Ages 13-17

If your child is between 13 and 17 years old:

✅ You (the parent or legal guardian) must provide verifiable consent before they can use Serenity AI
✅ You are responsible for monitoring their use of the app
✅ You have the right to review, modify, or delete their data at any time
✅ You can revoke consent and delete their account whenever you choose

By providing consent, you acknowledge that you:

Have read and understood this Parental Consent Guide
Have reviewed our Terms of Service and Privacy Policy
Understand that Serenity AI is a wellness tool, not professional therapy
Accept responsibility for your child's use of the app
Will supervise your child's emotional well-being and seek professional help when needed

Special Protections for Minors (Ages 13-17)

We take the safety and well-being of minors seriously. Serenity AI includes additional protections for users ages 13-17:

Enhanced Safety Features

✅ Stricter Content Filtering: The AI is trained to avoid romantic, sexual, or age-inappropriate content when interacting with minors

✅ Enhanced Crisis Detection: More sensitive detection of mental health crisis keywords

✅ No Flirtatious Responses: The AI does not engage in flirtatious or romantic conversations with minors

✅ Suicide Prevention Guardrails: Additional safeguards around discussions of self-harm and suicide

✅ Parental Controls: You can request copies of your child's conversations and data

Limitations for Minors

Some features may be restricted for users under 18
Certain wellness exercises may be age-gated
Crisis resources are tailored to include youth-specific helplines

Information We Collect About Your Child

To provide the Serenity AI service, we collect the following information from your child:

Account Information

Name (if provided)
Email address (from you or via social login)
Age or date of birth (to verify parental consent requirement)
Avatar selection (pre-defined options, not photos)

Usage Data

Chat conversations with the AI (text messages your child sends and AI responses)
Voice conversation transcripts (audio is processed for transcription but not permanently stored)
Mood check-ins (daily mood level and energy level ratings)
Wellness exercises completed (which exercises they've done)
Session metadata (timestamps, duration of use)

Device Information

Device type and operating system
App version
Approximate location (IP-based, for crisis resources only - we do NOT track precise location without explicit permission)

We Do NOT Collect

❌ Precise GPS location (unless you grant permission in the future)
❌ Contacts from their device
❌ Photos or videos (except if they upload a profile picture)
❌ Information from other apps on their device
❌ Biometric data

For complete details, see our Privacy Policy: Privacy Policy

How We Use Your Child's Information

We use your child's data to:

✅ Provide the service: Generate AI responses, track mood, deliver wellness exercises

✅ Personalize the experience: Tailor content based on their preferences and usage patterns

✅ Improve the AI: Use anonymized, aggregated data to enhance AI responses (individual conversations are NOT shared with third parties)

✅ Detect crises: Analyze conversations for mental health crisis keywords to provide appropriate resources

✅ Ensure safety: Prevent abuse, fraud, and harmful activity

We Do NOT:

❌ Sell your child's personal information to advertisers or third parties
❌ Use their data for targeted advertising
❌ Share personally identifiable conversations with anyone outside our trusted service providers (Supabase, Anthropic, ElevenLabs)

Anonymized AI Training

We may use anonymized and aggregated conversation data to improve our AI models. This means:

Individual users cannot be identified
Personal information is removed
Data is combined with thousands of other users' data

You can opt your child out of AI training

Your Rights as a Parent or Guardian

Under COPPA (USA), GDPR (EU), LGPD (Brazil), and other privacy laws, you have the following rights regarding your child's data:

✅ Right to Review

You can request a copy of all data we have collected about your child.

How:

✅ Right to Modify

You can correct or update inaccurate information about your child.

How:

✅ Right to Delete

You can request deletion of your child's account and all associated data.

How:

✅ Right to Stop Data Collection

You can revoke consent and request that we stop collecting your child's information.

How:

✅ Right to Export Data

You can request a downloadable copy of your child's data in a machine-readable format.

How:

Parental Supervision and Responsibility

While Serenity AI includes safety features, you remain responsible for your child's mental health and safety.

We Recommend:

✅ Talk to your child regularly about their use of the app and how they're feeling

✅ Monitor their emotional well-being independently of the app

✅ Ensure they also have access to real-world support (friends, family, school counselors)

✅ Recognize when professional help is needed and seek appropriate care

✅ Review this guide and our Privacy Policy to understand how the app works

Red Flags to Watch For:

If your child exhibits any of the following, seek professional help immediately:

🚨 Mentions of self-harm, suicide, or harming others
🚨 Severe depression, hopelessness, or withdrawal from activities
🚨 Drastic changes in behavior, mood, or sleep patterns
🚨 Substance use or abuse
🚨 Severe anxiety or panic attacks
🚨 Eating disorder behaviors
🚨 Trauma reactions or PTSD symptoms

Serenity AI cannot replace your observation and judgment as a parent.

Crisis Situations and Emergencies

Serenity AI Is NOT for Emergencies

IMPORTANT:

If Your Child Is in Crisis

IF YOUR CHILD IS EXPERIENCING SUICIDAL THOUGHTS, SELF-HARM, OR ANY MENTAL HEALTH EMERGENCY:

🚨 Call emergency services immediately (911 in the US, 988 Suicide & Crisis Lifeline)

🚨 Take them to the nearest hospital emergency room

🚨 Contact a licensed mental health professional

🚨 Call a crisis hotline in your country

Crisis Resources for Youth

United States:

988 Suicide & Crisis Lifeline (call or text)
Crisis Text Line: Text "HELLO" to 741741
Trevor Project (LGBTQ+ youth): 1-866-488-7386
Boys Town National Hotline: 1-800-448-3000

Find more resources in the app's Crisis Resources section

Do NOT rely on Serenity AI to detect or respond to emergencies.

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Privacy and Data Security

How We Protect Your Child's Data

We implement industry-standard security measures:

✅ Encryption in transit (HTTPS/TLS) for all data transmission

✅ Encryption at rest for sensitive data in our databases

✅ Access controls limiting employee access to personal data

✅ Regular security audits and penetration testing

✅ Secure infrastructure hosted on SOC 2 compliant platforms

No Absolute Security

However, no system is 100% secure. We cannot guarantee absolute protection against data breaches or unauthorized access. By allowing your child to use Serenity AI, you accept this risk.

Third-Party Service Providers

We share your child's data with trusted service providers who help us operate the app:

Supabase: Database and authentication
Anthropic (Claude AI): AI chat responses
ElevenLabs: Voice AI and transcription
LiveKit: Voice session infrastructure

These providers are contractually obligated to protect data and use it only to provide services on our behalf.

International Data Transfers

Your child's data may be transferred to and processed in countries outside your residence (including the United States). We ensure adequate protections through Standard Contractual Clauses and other safeguards.

Parental Consent Process

How to Provide Consent

To allow your child (ages 13-17) to use Serenity AI:

1. Review this guide thoroughly

2. Read our Terms of Service and Privacy Policy

3. Provide your email address for consent verification

4. Click the consent verification link sent to your email

5. Confirm your consent by following the instructions

Revoking Consent

You can revoke consent at any time by:

Deleting your child's account through the app settings
Emailing us at info@serenityapp.ai
Requesting account deletion via info@serenityapp.ai

Upon revocation, your child's account and all associated data will be permanently deleted within 30 days.

Frequently Asked Questions

Can I see my child's conversations with the AI?

Yes. As a parent or guardian, you have the right to request copies of your child's conversations. Contact info@serenityapp.ai with your verification information.

Can my child use Serenity AI without my consent?

No. Users ages 13-17 must have verifiable parental consent. If we discover a minor using the app without consent, we will immediately terminate the account and delete all data.

Is Serenity AI a replacement for therapy?

No. Serenity AI is a wellness tool, not professional therapy. If your child has mental health concerns, please consult a licensed therapist or counselor.

What happens if my child mentions suicide or self-harm?

Serenity AI includes crisis detection keywords that trigger resources and information. However, this is not a substitute for human intervention. If you suspect your child is in danger, seek immediate professional help.

Does Serenity AI share data with schools or other parents?

No. We do not share your child's data with schools, other parents, or third parties (except our trusted service providers). Only you (the consenting parent/guardian) can access your child's data.

Can other users see my child's information?

No. Serenity AI is not a social network. Conversations are private between your child and the AI. Other users cannot see or interact with your child.

What if I have more questions?

Email: info@serenityapp.ai
Privacy/Legal Inquiries: info@serenityapp.ai

We aim to respond within 48 hours.

Your Consent

By providing consent for your child (ages 13-17) to use Serenity AI, you acknowledge and agree that:

✓ You are the parent or legal guardian of the child

✓ You have read and understood this Parental Consent Guide, the Terms of Service, and Privacy Policy

✓ You understand that Serenity AI is a wellness tool, not professional mental health care

✓ You consent to the collection, use, and processing of your child's data as described

✓ You accept responsibility for monitoring your child's use and well-being

✓ You will seek professional help if your child shows signs of mental health distress

✓ You understand the limitations and risks of using AI technology

Contact Us

If you have questions, concerns, or requests regarding your child's data or use of Serenity AI, please contact us:

General Support:

Email: info@serenityapp.ai

Privacy/Legal Inquiries:

Email: info@serenityapp.ai

Data Requests (Access, Deletion, etc.):

Email: info@serenityapp.ai with subject line "Parental Data Request"

Mailing Address:

AES VC

Published by: A100E

Mexico

Response Time:

Additional Resources for Parents

Mental Health Resources for Parents

National Alliance on Mental Illness (NAMI): www.nami.org
Substance Abuse and Mental Health Services Administration (SAMHSA): www.samhsa.gov
American Academy of Child & Adolescent Psychiatry: www.aacap.org

Online Safety Resources

Common Sense Media: Reviews and guidance on apps and media for kids
ConnectSafely: Parent guides for online safety
Federal Trade Commission (FTC) COPPA Information: www.ftc.gov/coppa

Thank you for entrusting us to support your child's emotional well-being. We take this responsibility seriously and are committed to providing a safe, helpful experience.

By proceeding with consent, you acknowledge that you have read, understood, and agreed to this Parental Consent Guide, along with our Terms of Service and Privacy Policy.