Medical Disclaimer

Last Updated: January 24, 2026 Version: 1.0

Medical Disclaimer

Last Updated: January 24, 2026 Version: 1.0

⚠️ IMPORTANT MEDICAL DISCLAIMER

PLEASE READ THIS CAREFULLY BEFORE USING SERENITY AI

Serenity AI Is NOT a Medical Service

Serenity AI is an artificial intelligence-powered wellness and emotional support application. IT IS NOT:

❌ A medical device
❌ A medical service or healthcare provider
❌ Therapy or counseling
❌ A substitute for professional mental health care
❌ Designed to diagnose any medical or mental health condition
❌ Designed to treat any medical or mental health condition
❌ Designed to cure or prevent any disease or condition
❌ A crisis intervention service
❌ An emergency response system

We Are NOT Healthcare Professionals

AES VC and Serenity AI:

Are NOT licensed healthcare providers
Are NOT therapists, psychologists, psychiatrists, counselors, or social workers
Do NOT employ or contract with licensed mental health professionals to provide services through the app
Do NOT provide medical advice, diagnoses, or treatment plans
Do NOT prescribe medications
Do NOT offer professional mental health services

What Serenity AI Actually Is

Serenity AI is a wellness tool that:

✅ Provides AI-generated conversational support for emotional well-being

✅ Uses techniques inspired by evidence-based practices (CBT, DBT, mindfulness) for informational and educational purposes only

✅ Offers wellness exercises, mood tracking, and self-reflection tools

✅ Provides general information about mental health and wellness

✅ Suggests coping strategies and self-care practices

These features are NOT therapy, treatment, or medical intervention.

You MUST Seek Professional Help

Serenity AI does NOT replace:

In-person or teletherapy with a licensed therapist
Psychiatric evaluation or treatment
Medical diagnosis from a qualified physician
Prescription medications
Hospital or clinical mental health services
Crisis intervention or emergency services

IF YOU HAVE OR SUSPECT YOU HAVE A MENTAL HEALTH CONDITION:

Consult a licensed mental health professional immediately
Do not rely solely on Serenity AI for diagnosis, treatment, or important health decisions
Seek appropriate medical care from qualified professionals

Common conditions that require professional care include (but are not limited to):

Depression
Anxiety disorders
Bipolar disorder
Schizophrenia and psychotic disorders
Post-traumatic stress disorder (PTSD)
Eating disorders
Substance use disorders
Personality disorders
Suicidal ideation or self-harm urges

🚨 Crisis and Emergency Situations

Serenity AI Is NOT for Emergencies

Serenity AI is NOT equipped to handle mental health crises or emergencies.

When to Seek Immediate Help

IF YOU ARE EXPERIENCING ANY OF THE FOLLOWING, CONTACT EMERGENCY SERVICES IMMEDIATELY:

🚨 Suicidal thoughts or plans to harm yourself
🚨 Plans or urges to harm others
🚨 Severe depression or hopelessness
🚨 Hearing voices or experiencing hallucinations
🚨 Severe anxiety, panic attacks, or inability to function
🚨 Substance overdose or severe intoxication
🚨 Domestic violence or abuse situation
🚨 Any other immediate threat to your safety or others' safety

Emergency Resources

DO NOT WAIT. GET HELP NOW:

United States:

Call 911 (Emergency Services)
Call 988 (Suicide & Crisis Lifeline) - Available 24/7
Text "HELLO" to 741741 (Crisis Text Line)

International:

Contact your country's emergency services number
Go to the nearest hospital emergency room
Call a local crisis hotline

Find resources in Serenity AI:

While we provide a list of crisis resources in the app, these are informational only. We do NOT provide crisis intervention ourselves.

Limitations of AI Technology

AI Cannot Replace Human Judgment

You acknowledge and understand that:

AI is not perfect: Artificial intelligence may generate errors, inaccuracies, or inappropriate responses
AI lacks human understanding: It cannot fully comprehend complex emotional, social, or medical contexts
AI cannot diagnose: It is not capable of making medical or psychiatric diagnoses
AI cannot provide personalized medical advice: Responses are general and not tailored to your specific medical situation
AI may miss critical information: It may not detect crisis situations or recognize when you need professional help

Crisis Detection Is Imperfect

While Serenity AI includes safety features to detect crisis keywords:

⚠️ These are not foolproof and may fail to identify all crises
⚠️ False negatives are possible — the AI may not recognize that you are in crisis
⚠️ Delayed detection — real-time human intervention is always faster and more reliable
⚠️ You are responsible for seeking help when needed, regardless of AI responses

Do not rely on Serenity AI to detect or respond to mental health emergencies.

No Doctor-Patient Relationship

Using Serenity AI does NOT create:

A doctor-patient relationship
A therapist-client relationship
A healthcare provider-patient relationship
Any professional relationship that carries legal or ethical duties of care

You remain solely responsible for your own health and wellbeing.

No Medical Advice

Nothing provided by Serenity AI constitutes medical advice.

AI-generated responses are for informational purposes only
Content is not personalized medical advice for your specific situation
Wellness exercises and techniques are general suggestions, not medical treatment
Crisis resources are informational, not professional referrals

Always consult a qualified healthcare professional before:

Making decisions about your mental or physical health
Starting or stopping any medication
Changing your treatment plan
Relying on information from Serenity AI for important health decisions

Regulatory Status

Serenity AI is NOT:

Regulated as a medical device by COFEPRIS (Mexico), FDA (USA), or any other medical regulatory authority
Approved for the diagnosis, treatment, cure, or prevention of any disease or medical condition
Subject to clinical trials or medical efficacy studies
Certified or licensed as a healthcare service

Serenity AI is a consumer wellness application, not a medical product.

Your Responsibility

Use at Your Own Risk

By using Serenity AI, you acknowledge that:

✓ You understand this is not a medical or therapeutic service

✓ You will not use it as a substitute for professional care

✓ You will seek professional help when needed

✓ You will not rely on AI-generated content for medical decisions

✓ You use the app entirely at your own risk

✓ You are solely responsible for your health and safety

Informed Decision-Making

You are responsible for:

Evaluating the accuracy and appropriateness of AI responses
Verifying important information with qualified professionals
Recognizing when you need professional mental health care
Seeking emergency help when in crisis

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AES VC, SERENITY AI, AND THEIR OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

❌ Any injury, death, or harm resulting from your use of or reliance on Serenity AI
❌ Any medical condition, mental health crisis, or psychiatric emergency
❌ Suicide, self-harm, or harm to others
❌ Any damages arising from AI errors, inaccuracies, or failures
❌ Failure to detect or respond to crisis situations
❌ Any decision you make based on AI-generated content
❌ Delays in seeking professional care due to use of the app

YOU ASSUME ALL RISKS ASSOCIATED WITH USING SERENITY AI.

For complete terms, see our Terms of Service.

Parental Responsibility (Ages 13-17)

If you are a parent or guardian of a minor user (ages 13-17):

You are responsible for monitoring your child's use of Serenity AI
You must ensure your child receives appropriate professional care when needed
Serenity AI does NOT replace professional mental health services for minors
You are responsible for recognizing when your child is in crisis and seeking emergency help

See our Parental Consent Guide for more information.

Changes to This Disclaimer

We may update this Medical Disclaimer from time to time. When we make changes:

We will update the "Last Updated" date at the top
Material changes will be communicated via email or in-app notification
Your continued use after changes constitutes acceptance

Questions or Concerns?

If you have questions about this Medical Disclaimer or Serenity AI's limitations, contact us:

Email:

Legal Inquiries:

Final Reminder

Serenity AI is a wellness tool, NOT medical care.

If you are struggling with your mental health:

✅ Contact a licensed therapist, counselor, or psychiatrist
✅ Talk to your primary care physician
✅ Call a mental health crisis line

If you are in immediate danger:

🚨 Call emergency services (911, 988, or your local emergency number)
🚨 Go to the nearest emergency room
🚨 Do not wait

Your health and safety are your responsibility. Please take care of yourself.

By using Serenity AI, you acknowledge that you have read, understood, and accepted this Medical Disclaimer.